Deloitte Off Campus Drive 2023 | 0-1 Years of Exp.| Analyst

Deloitte Off Campus Drive 2023:

Deloitte is hiring fresher’s candidate for the position of Customer Support-Analyst in Hyderabad, Telangana, India. Candidates with a 4 year graduation in 2022, 2023 batch of any degree of graduate with 0-1 year’s of Experience candidates are eligible to apply.

Interested candidates may check eligibility, recruitment process,  test exam pattern,  annual CTC, job location, job description, interview experience, required qualifications, skills required, etc., from below-

About Deloitte:

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients.

Deloitte Off Campus Drive 2023- Job Description:

This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.

Deloitte Off Campus Drive 2023- Eligibility Criteria

• Year of passing: 2022, 2023 Pass Outs Only.
• Experience: Fresher’s to 1 year experience candidates can eligible to apply.
• Education Qualification: The ideal candidate should:-
• Any degree of graduate.
• Comfortable to work in 24*7 environment (rotating shift changes up to every month):         

1. Ø  5:30 AM – 2:30 PM IST,
2. Ø  2:00 PM – 11:00 PM IST,
3. Ø  9:00 PM – 06:00 AM IST

• Have passion on technical knowledge learning and be a quick learner
• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
• Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
• Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
• Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
• Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
• Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

Roles & Responsibilities Of The Candidates:

• Customer handling skills – Call etiquettes
• End to End ticket management
• Basis ITIL concepts of Incident, problem & change management is must
• Experience in managing voice & non-voice support (Calls, chats & email)
• Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
• Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
• Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
• Process incoming service requests, incidents and change requests and formulate appropriate response
• Manage multiple support mailboxes and respond to emails
• Triage and troubleshoot issue(s) reported on all applications.
• Report and record any new defects on all applications.
• Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
• Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
• Provision user accounts for external (non- Deloitte) client users.

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Skills Required For Deloitte Off Campus 2023 Drive:

• Excellent Customer service (Phone / Chat / Emails)
• Excellent spoken English Language proficiency
• Proficient with MS-Office
• ServiceNow experience preferred
• Exposure to application support, ITIL framework etc.
• Excellent written & verbal skills
• Customer Service experience

1. Ø  Comfortable to work in 24*7 environment

Selection Process for Deloitte Off Campus Drive 2023:

• Registration
• written test (Aptitude + Verbal + Cognitive)
• Technical Interview
• HR Interview
• Selection
• On-boarding

Note: If there are other rounds of the selection process, you will be notified by the company once qualified for any further rounds.

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Registration Process For Deloitte Recruitment Drive 2023:

To apply for Deloitte Recruitment Drive 2023, candidates may go to the official website of the Deloitte Career Page, or

• Below this post, you can see the Apply Link for the Drive. Just click on the apply link below. It will redirect you to the official application page.
• After going to the official job page, click on the application.
• If you already have an account on the job page, sign in with your user name and password, or if you are new to applying, you must do register to the site.
• Before applying for the job, you must have your latest resume, Aadhaar card, last exam mark sheets/Grade cards.
• After signing in, fill up the application form with your personal details (if any).
• After completing the application form, click on Submit.

Documents Required For Deloitte Recruitment 2023:

1. Keep a copy of your Updated Resume within your during the application and the interview time.
2. Keep your Cover Letter handy.
3. Keep all the Educational Qualification Documents, especially your graduation mark sheets/ Grade Card along with the xerox copies.
4. Passport size recent color photograph.
5. Your valid ID proofs such as- Aadhar Card, Pan Card, Voter Card, Passport etc, may be required.
6. Any certifications or rewards that you won.
7. Experience certificated if any.

N:B: – These are the usual documents most companies require. However, it is up to the company whether it wants more documents or less.

**Please apply for the job as soon as possible; the link may expire anytime.

Note:  All the information on this website is in good faith to help the candidates get their dream job. We do not encourage candidates to pay to get any job. For a good understanding, we have used the respective companies’ logos in our featured images most of the time. However, these logos are the intellectual properties of the companies mentioned.

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Deloitte Recruitment 2023- FAQs: